All returns must have authorization in writing by the management. There are no returns or refunds on any custom metal products whatsoever!
It is your responsibility to know your local codes. Please check with your local building department or governing agencies for proper approvals before purchasing. Products are not eligible for return under these circumstances.
Custom built or designed items are not returnable for any reason. Any Designs, Drawings, PDF Files, Ideas, Pictures, Attachments, Renderings, Facsimiles, Faxes, Blue Prints, Copies, Documents and even copy written materials once sent to Moderustic Inc, Ed Jaunzemis, Aquatic Glassel or any employee of Moderustic Inc becomes property of said company to use, distribute, copy, reproduce, manipulate, recreate, modify, advertise, promote, lay claim to and or use in our discretion as we need.
- Returns must be made within 30 days of purchase with exceptions only by management.
- Returned products must be unused and or unmixed.
- Returned products must be packaged well to avoid damage in transit, OR YOU WILL BE RESPONSIBLE FOR THE DAMAGE.
- Returned products that are damaged in transit will not be able to be refunded.
- Refunds will be made towards product cost only.
- Refunds will not be given for non-product labor costs (consulting fees, installation fees, labor, shipping etc.)
- Restock fees may apply depending on which items are being returned. (30% to 70%)
- Refunds are processed after customer’s review and acceptance of refunded amount.
- Refunds take approximately 1 week for processing less any customer delays.
Refund rates may apply as such for the following
- 30% Glass/ burning products
- 50% Burners
- 70% Custom Burners
- Metal Pans or any Custom Metal Work, Electronics are not returnable.
EXPEDITED SHIPPING NOTICE
(i.e. 2/ 3-Day Select, Next Day/ 2nd Air, etc.):
If UPS/ FedEx fails to deliver your packages within the expedited delivery time frame you have chosen, they can or will refund a PORTION of the delivery charges. We will pass 100% of the UPS/ FedEx refund back to you. The amount refunded is determined by UPS/ FedEx and will be less than the original expedited shipping charge that you originally paid. This is due to surcharges and fuel charges. We do not determine what will be credited back.
If you do not agree with these terms then please do not send us anything. Our intentions are to create for you the "Customer" and it is our vast collection of material that will spawn an idea for you to have us create something for you. If we should create something/ anything for you that is one of a kind, you do not own any rights to this or there idea or ideas, product or concept in any way shape or form.
* All orders charged in full are to be deemed Custom. All custom orders are charged 100% in full.
All of the pictures and content are copywritten on this website: U.S. Copyright Registration No is: VA 1-650-624
Entitled: "Moderustic 1107"
Effective registration date is February 1, 2008.
Has anyone ever told you "Nice Logs" ? Nooo, I don't think so.
CSLB# C-17 693887 - US patent # 7,976,360 B2 - Violators will be prosecuted.See Our Full Terms and Company Conditions